Shipping policy
At ProDaily, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how orders are processed, shipped, tracked, and handled in the event of delays or delivery issues.
1. Order Processing
Orders are typically processed within 1–3 business days after they are successfully placed and payment has been confirmed.
Orders are not normally processed on weekends or public holidays.
During periods of high demand, promotional events, or holidays, processing may take slightly longer. We appreciate your patience during these periods.
Once your order has been processed and dispatched, you will receive a shipping confirmation where applicable.
2. Shipping Destinations
ProDaily ships to the countries and regions that are available for selection during checkout.
Available shipping destinations may change from time to time.
If your country or delivery address cannot be selected at checkout, we are currently unable to ship your order to that location.
3. United Kingdom Delivery
For orders delivered to the United Kingdom, the estimated delivery timeframe displayed on our website or during checkout applies after order processing.
Delivery estimates are provided in good faith based on the information available to us and our delivery partners.
Please note that delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, public holidays, periods of high demand, or other logistical disruptions.
Where applicable consumer law requires delivery within a particular period, your statutory rights remain unaffected.
4. Shipping Charges
Applicable shipping charges, including any free shipping offers, will be clearly displayed on the product page or at checkout before you complete your purchase.
The shipping charge shown at checkout at the time the order is placed will apply to that order.
5. Order Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow some time after receiving your tracking information for the carrier's tracking system to update.
In some cases, tracking information may take several business days to display movement after dispatch.
6. Multiple Packages
Depending on the products ordered and the fulfilment arrangements used, items within the same order may occasionally be shipped separately.
As a result, you may receive more than one package and more than one tracking number for a single order.
You will not be charged additional shipping fees solely because an order is delivered in multiple packages unless this was clearly disclosed before purchase.
7. Incorrect or Incomplete Addresses
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please review your shipping address carefully before completing your purchase.
If you notice an error after placing your order, contact us through our Contact Us page as soon as possible.
We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.
We are not responsible for delivery failures caused by incorrect or incomplete address information provided by the customer, except where required by applicable law.
8. Delayed Orders
Occasional shipping delays may occur.
If your order has not arrived within the expected delivery timeframe, please first review your tracking information.
If there has been no meaningful tracking update or you believe the shipment may be delayed or lost, please contact us through our Contact Us page and provide your:
- Full name
- Order number
- Tracking number, if available
Our customer support team will investigate the shipment and provide further assistance.
9. Lost or Undelivered Orders
If tracking information indicates that an order may have been lost in transit or has otherwise not been delivered, please contact us.
We will investigate the matter with the relevant delivery provider or fulfilment partner.
Where an order is confirmed as lost or undelivered and you are entitled to a remedy, we will arrange an appropriate replacement or refund.
10. Orders Marked as Delivered
If tracking shows that your order has been delivered but you cannot locate it, please:
- Check around the delivery location;
- Ask other members of your household;
- Check with neighbours or building reception where appropriate; and
- Contact the delivery carrier if their details are available.
If you are still unable to locate the package, please contact us through our Contact Us page and we will assist you in investigating the delivery.
11. Customs, Duties and Import Charges
International shipments may be subject to customs procedures, import taxes, duties, or other charges depending on the destination country and applicable laws.
Where any additional charge is payable by the customer and is not already included in the amount collected at checkout, this will be handled in accordance with applicable law and any disclosures provided at the time of purchase.
12. Cancellations and Changes
If you need to cancel or change an order, please contact us as soon as possible after placing your order.
We will do our best to accommodate your request. However, we cannot guarantee that an order can be changed or cancelled after it has entered processing or has been dispatched.
This does not limit any cancellation or other rights you may have under applicable consumer law.
13. Returns and Refunds
Shipping-related refund requests, damaged products, incorrect products, undelivered orders, and returns are subject to our Return & Refund Policy.
Our 90-Day Money-Back Guarantee is an additional benefit provided by ProDaily and does not limit any statutory consumer rights you may have.
14. Contact Us
If you have questions about your shipment or need assistance with an order, please contact us through our Contact Us page.
Please include your name and order number so that we can assist you efficiently.
Last updated: September 2026