At ProDaily, we want you to shop with confidence. We stand behind our products and offer a 90-Day Money-Back Guarantee on eligible purchases, subject to the terms below.
1. 90-Day Money-Back Guarantee
If you are not satisfied with your purchase, you may request a refund within 90 days from the date your order is delivered.
To start a refund request, please contact us through our Contact Us page and provide:
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Your full name
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Your order number
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The reason for your refund request
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A brief description of your experience with the product
Our customer support team will review your request and contact you by email with the next steps. Depending on the nature of your request, we may ask for additional information, photographs, or other reasonable supporting evidence.
Refund requests submitted after the 90-day period may not be eligible under our Money-Back Guarantee.
2. Damaged or Defective Items
If your product arrives damaged, defective, or unusable, please contact us through our Contact Us page as soon as possible after delivery.
Please initially provide:
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Your full name
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Your order number
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A brief description of the issue
Our customer support team will contact you by email with instructions regarding any additional information required. We may request clear photographs of the product and, where relevant, its packaging or shipping label.
Once the issue has been reviewed and confirmed, we will arrange an appropriate replacement or refund.
3. Wrong Item Received
If you receive an item different from what you ordered, please contact us through our Contact Us page.
Please provide your full name, order number, and a brief description of the item received.
Our customer support team may request photographs of the item, packaging, or shipping label to help us verify and resolve the issue.
Once confirmed, we will arrange an appropriate replacement or refund.
4. Order Not Delivered
If your order has not arrived within the expected delivery timeframe, please first check the tracking information provided with your order.
If the tracking information indicates that the shipment may be delayed, lost, or has not been delivered, please contact us through our Contact Us page with your name, order number, and available tracking information.
Our customer support team will investigate the shipment with the relevant carrier and, where appropriate, arrange a replacement or refund.
5. Returns
Depending on the circumstances of your refund request, we may require you to return the product before a refund is issued.
Please do not return any product without contacting us first.
Start your request through our Contact Us page. If a physical return is required, our customer support team will provide the applicable return instructions and return address by email.
Products sent back without following the return instructions provided by our team may not be accepted or may experience processing delays.
Unless otherwise stated by our customer support team or required by applicable law, customers may be responsible for return shipping costs for returns made under the 90-Day Money-Back Guarantee. If an item is confirmed to be damaged, defective, or incorrectly supplied, ProDaily will provide appropriate instructions regarding return shipping.
6. Order Cancellations
If you need to cancel or change an order, please contact us through our Contact Us page as soon as possible after placing your order.
We will make reasonable efforts to accommodate your request. However, we cannot guarantee that an order can be cancelled or changed once it has entered processing, fulfillment, or has been shipped.
If your order has already been shipped, you may need to follow the applicable return process after receiving it.
7. Refund Processing
Once your refund has been approved, it will be issued to the original payment method used for your purchase, unless otherwise required by applicable law.
Please allow approximately 3–10 business days after the refund has been processed for the funds to appear in your account.
The exact processing time depends on your bank, card issuer, or payment provider and may be outside ProDaily's control.
Original shipping charges, expedited shipping charges, or other delivery-related fees, if any, may not be refundable unless the refund relates to a damaged, defective, incorrect, or otherwise qualifying order, or where required by applicable law.
8. How to Request a Refund
To request a refund under our 90-Day Money-Back Guarantee, please visit our Contact Us page.
Please provide:
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Your full name
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Your order number
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The reason for your request
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A brief description of your experience
You do not need to upload or send photographs when initially submitting your request through the Contact Us page.
After receiving your request, our customer support team will contact you by email with instructions regarding any photographs, documentation, or supporting information reasonably required to assess your request.
For refund requests relating specifically to product results or effectiveness, we may ask for dated photographs reasonably demonstrating that the product was used as intended on at least 10 different days during the trial period.
The photographs do not need to show your face or other unnecessary personal information. They only need to reasonably demonstrate the relevant product use.
Once all requested information has been received, our team will review your request and contact you regarding the outcome and any next steps.
9. Abuse or Misuse of the Guarantee
ProDaily's 90-Day Money-Back Guarantee is intended to allow customers to purchase and try our products with confidence.
We reserve the right, to the extent permitted by applicable law, to reject claims involving suspected fraud, abuse of the guarantee, false or misleading information, unauthorized purchases, or other misuse of this policy.
Nothing in this section limits any rights available to you under applicable consumer protection law.
10. Consumer Rights
Our 90-Day Money-Back Guarantee is an additional benefit provided by ProDaily. It does not exclude, restrict, or replace any rights or remedies you may have under applicable consumer protection laws.
Where applicable law provides you with rights that cannot legally be excluded or limited, those rights will continue to apply regardless of the terms of this policy.
Last updated: October 2026