At ProDaily, we aim to make your shopping experience simple, fast, and reliable. This Shipping Policy explains how orders are processed, shipped, tracked, and handled in the event of delivery issues.
1. Order Processing
Orders are typically processed within 1–3 business days after they are successfully placed and payment has been confirmed.
During periods of high order volume, processing times may occasionally be slightly longer.
Once your order has been processed and dispatched, you will receive a shipping confirmation email with your tracking information at the email address provided when placing your order.
2. United States Shipping
We offer FREE standard shipping within the United States.
After your order has been processed and dispatched, the estimated delivery time is 5–7 business days.
The 5–7 business-day delivery timeframe applies after order processing.
Delivery times may occasionally be affected by circumstances outside our control, such as carrier delays, severe weather, or other unexpected logistical disruptions.
3. Shipping Destinations
ProDaily ships to the destinations available for selection during checkout.
If your country, region, or delivery address cannot be selected at checkout, we are currently unable to ship to that location.
4. Shipping Charges
Standard shipping within the United States is FREE.
For other destinations or shipping methods, where available, any applicable shipping charges will be displayed at checkout before you complete your purchase.
5. Order Tracking
Once your order has been dispatched, your tracking information will be sent by email to the email address provided when placing your order.
Your shipping confirmation email will include your tracking number and/or a link to track your shipment, where available.
Please allow some time for tracking information to update after your order has been dispatched.
If you do not receive your tracking email, please check your spam or junk folder. If you still cannot locate it, contact us through our Contact Us page with your name and order number.
6. Multiple Packages
Depending on the products ordered and fulfilment arrangements, items within the same order may occasionally be shipped separately.
This means you may receive more than one package or tracking number for a single order.
You will not be charged additional shipping fees solely because your order is delivered in multiple packages.
7. Incorrect or Incomplete Addresses
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please review your shipping address carefully before completing your purchase.
If you notice an error after placing your order, please contact us through our Contact Us page as soon as possible.
We will make reasonable efforts to update the address before dispatch. Once an order has been dispatched, address changes may no longer be possible.
8. Delayed Orders
Occasional shipping delays may occur.
If your order has not arrived within the expected delivery timeframe, please first review your tracking information.
If there has been no meaningful tracking update or you believe your shipment may be delayed, please contact us through our Contact Us page and provide:
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Your full name
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Your order number
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Your tracking number, if available
Our customer support team will review the shipment and assist you with the next steps.
9. Lost or Undelivered Orders
If tracking information indicates that your order may have been lost in transit or has not been delivered, please contact us through our Contact Us page.
We will investigate the shipment with the relevant delivery provider or fulfilment partner.
Where an order is confirmed as lost or undelivered, we will arrange an appropriate replacement or refund.
10. Orders Marked as Delivered
If tracking shows that your order has been delivered but you cannot locate it, please:
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Check around the delivery location;
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Ask other members of your household;
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Check with neighbours, building management, or reception where appropriate; and
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Contact the delivery carrier if their details are available.
If you are still unable to locate your package, please contact us through our Contact Us page and our customer support team will assist you.
11. International Orders
If international shipping is available for your destination, delivery times and shipping charges may vary depending on the destination.
International shipments may also be subject to customs procedures, import taxes, duties, or other charges depending on the destination country's requirements.
Any applicable shipping charges available to us will be displayed during checkout.
12. Cancellations and Changes
If you need to cancel or change an order, please contact us through our Contact Us page as soon as possible after placing your order.
We will do our best to accommodate your request. Once an order has entered fulfilment or has been dispatched, changes or cancellations may no longer be possible.
13. Returns and Refunds
Shipping-related refund requests, damaged or incorrect products, undelivered orders, returns, and refunds are subject to our Refund & Return Policy.
Eligible purchases are covered by our 90-Day Money-Back Guarantee, subject to the terms of our Refund & Return Policy.
14. Contact Us
If you have questions about shipping or need assistance with an order, please contact us through our Contact Us page.
Please include your full name and order number so our customer support team can assist you efficiently.
Last updated: October 2026